Support

Email support@marcora.ai and a person on our team will read it. Use the same address for billing, plan and account questions.

What to include

  • The email address on your Marcora account, and your team's name
  • Where it happened: the Marcora app, Slack, Google Chat, Microsoft Teams, or an AI tool connected to Marcora
  • What you were trying to do, and what happened instead
  • When it happened, with your time zone
  • A screenshot or the exact error message, if you have one
  • In a chat app, a link to the message, if you can copy one

Report an inaccurate or inappropriate AI response

Marcora uses generative AI, and it can make mistakes. If a response is inaccurate, offensive, harmful, or otherwise inappropriate, tell us:

  1. Email support@marcora.ai with the subject line "AI content report".
  2. Include the response (a screenshot or the copied text), where it appeared, and what's wrong with it.
  3. If it's in a document, include the document's link.

We review every report. We may use it to correct your team's context, adjust Marcora's instructions and safeguards, or follow up with you.

Billing and your plan

Change or cancel your plan in your billing settings in Marcora. You can also cancel, or ask about a charge, by emailing support@marcora.ai. If you cancel, your team moves to the free plan at the end of the billing period and keeps its content.

Chat apps

Remove Marcora from Slack, Google Chat, or Microsoft Teams at any time in that platform's app settings. To also delete the data we hold from a chat platform, email support@marcora.ai.

More help

Documentation · Privacy Policy · Terms & Conditions · Security

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